Terms & Conditions
1. Introduction to Terms & Conditions
1.1 These terms and conditions (“General Terms”) are the overarching general terms and conditions that apply to all the competitions controlled by Cutify Media & Marketing (Pty) Ltd. t/a Cute Pet SA (“the Promoter”), (the “Competition” or collectively, “Competitions”, as applicable) and accessed using the relevant Promoter website per Competition (“Website”), where these should be read with, and to include, all of the other Promoter Rules or Policies applicable from time to time.
1.2 The terms “user”, “you” and “your” are used interchangeably and refer to all persons accessing the Website for any reason whatsoever, including each user who enters a Competition (“entrant”) or votes in one (“voter”). Accordingly, the terms “us”, “our” or “we” used refers to the Promoter or its possession.
1.3 We may change these General Terms, or our other applicable policies, at any time. You should check our Website regularly for any changes which will apply from the date that they are uploaded. For further information in relation to any applicable rules, please contact [email protected]. It is solely your responsibility to ensure that you are aware of, have read and understood any changes as and when they become applicable; where we are under no obligation to ensure that you have done so.
1.4 By using the Website or entering any Promoter Competition you agree that you have read, understood and agree to be legally bound by these General Terms and any other applicable Promoter policy or rules related to the Competitions, where any infringement thereof by a participant, entrant or voter constitutes a serious breach entitling the Promoter to terminate a user’s participation, entry or voting in a Competition or Competitions, or the use of the Website.
1.5 Please pay specific attention to the BOLD paragraphs of these General Terms. These paragraphs or statements limit the risk or liability of the Promoter or a related third-party, constitutes an assumption of risk or liability by you, impose an obligation by you to indemnify the Promoter or is an acknowledgement of any fact by you.
2. Eligibility for our Competitions
2.1 The Promoter will publish separate Rules per Competition which will be available on the relevant Website page where necessary and should be read and understood to identify any specific eligibility requirements per Competition, in addition to these General Terms or the Promoter’s other policies.
2.2 Entry to our competitions is only open to South African residents.
2.3 Voting via Premium SMS, free daily votes, and bonus codes (via a registered account) is only open to those who reside in South Africa.
2.4 Voting via Debit or Credit Card, Zapper, PayPal (whether via a registered account or not) has no location restrictions.
2.5 Entrants (those completing the online entry form) must be 18 years or older as well as have the requisite legal capacity to enter into a binding agreement on the date of entry.
2.6 Age limits of participants (those taking part in the competition) and other entry requirements are indicated on the Rules page.
2.7 It will be the sole decision of the Promoter as to whether any eligibility requirement has or has not been met and may require evidence or confirmation of certain information from entrants before awarding prizes.
2.8 Employees (and their immediate families including any live-in partner) of the Promoter, companies within the Promoter’s group of companies, and/or those associated with the operation or promotion of the Competition including without limitation the provider of the prize, are ineligible to enter or vote in any of our Competitions. Any such entries are invalid.
3. Entry and Voting Methods
3.1 Introduction: Unless otherwise stated in any applicable Competition Rules, entry into our Competitions is free, bar any costs charged by your mobile network service provider in enabling the entering or voting via SMS, but which charge is not levied nor collected by the Promoter. Voting via SMS in a Competition attracts a Premium rated charge from, and to the benefit of, the Promoter. Voting can be done by either sending a single SMS at a Premium rate of R2 (two Rand) or using a bundle package of 40 votes at a Premium rate of R10 (ten Rand) per bundle or using a bundle package of 150 votes at a Premium rate of R30 (thirty Rand) per bundle. There is a limit of 100 SMS’s per mobile number during a 1 month period.
Voting can also be done via credit card, Zapper and PayPal. Charges via credit card & Zapper are: a single bundle of 250 votes cost R50 (fifty Rand), a single bundle of 1250 votes costs R200 (two hundred Rand) and a single bundle of 5000 votes costs R500 (five hundred Rand).
Charges via PayPal are charged in US Dollars and are: a single bundle of 250 votes cost USD3,99 (three US dollars and ninety-nine cents), a single bundle of 1250 votes costs USD12,99 (twelve US dollar and ninety-nine cents) and a single bundle of 5000 votes costs USD34,99 (thirty four US dollars and ninety-nine cents). Users outside of the US can easily access currency converters to explain the local costs for such dollar rates at any time, but for which information the Promoter will not be held liable.
3.2 Premium Rate SMS: SMS voting in a Competition is done by PRSMS (Premium SMS), meaning that you will pay an additional fee to the Promoter on top of any charge levied by a third-party provider to utilise those services for entering, voting or using the Website (e.g. your mobile network provider). Your network provider may also charge varying amounts for these types of electronic communications and SMS’s, where the total cost of your SMS may be more than as stated by us. In all cases, you should check with your network provider. Please note that invalid or unsuccessful votes made via these methods may still be charged for. In all cases, you should have the bill payer’s permission contract or pre-paid to vote using a premium rate method, and to vote into any Competition generally. Should it be found that the bill payer has not given permission all voting data will be handed over to the bill payer for investigation purposes. Where voting is by premium rate mobile SMS, votes that are submitted before or after the competition dates will not be counted in the Competition but we cannot guarantee that entrants will not be charged for SMS’s already sent.
3.3 SMS use in South Africa: Where a Competition asks you to vote using SMS, you will need an SMS compatible mobile phone with a valid account with a South African service provider that permits SMS messages to our premium rate mobile SMS number. SMS entries are deemed to be received on arrival, not when they are sent from your handset. SMS entries must be addressed to the correct number or short-code and must include the correct Unique voting ID as required by the specific Competition. Entries which fail to do so will be void, but may still be charged for, and we will not notify you should any entry be deficient or fail for whatever reason.
3.4 Deficient entries: In all Competitions, we reserve the right to reject any entries that are incomplete, incomprehensible, damaged or otherwise deficient. We also reserve the right to reject entries that are unlawful, indecent, racist, inflammatory, defamatory or which we consider to be otherwise harmful to the goodwill and reputation of our website and the Competition in question. We accept no responsibility for any late, lost or misdirected entries, including but not limited to, texts, calls or emails not received due to technical disruptions, network congestion or any other reason. Proof of posting of any postal entry will not be proof of our receipt of that entry.
3.5 Automated Entry: The use of any automated entry software or any other mechanical or electronic means that permits any person to enter any Competition repeatedly is prohibited.
3.6 Names: Entrants must enter Competitions using their legal name once only. We reserve the right to disqualify any entrant who uses multiple names and to require them to return any prize they may have won.
3.7 Multiple Entries: Unless otherwise permitted pursuant to any terms, no person may enter any Competition more than once and persons may not enter or participate as part of a syndicate or on behalf of any other person, syndicate, group, society or company.
3.8 Prize Limits: No person or persons at the same residential address may win more than one prize valued at R1,000 or more via any of our Competitions in any six (6) month period.
3.9 Retrospective Effect: Where an entrant or prizewinner has been found to be in breach of any of the terms and conditions of a Competition and, in particular, where a person is in breach of the entry restrictions, we may nevertheless still enforce our right to disqualify that person and require the return or reimbursement to us of any prize, even where a prize has already been awarded and/or actually provided to the entrant or prizewinner in question.
3.10 Extreme Voting: The Promoter defines extreme voting as excessive use of one primary voting method during the competitions (free or paid-for) from one user and/or one source, in a short space of time. You may not register or login or vote on behalf of someone else. Votes received from an AI source and/or disposable emails are strictly prohibited. The Promoter reserves the right to remove and/or disqualify any entrant and/or voter if extreme voting has occurred.
4. Prizes
a. The Top 3 Prizes
1st place prize is R10,000 cash, 2nd place prize is R5,000 cash, 3rd place prize is a R3,000 cash. Additional prizes as stated (if applicable)
i. The Promoter reserves, in all cases, the right to replace the stated prizes with prizes that we consider to be of broadly equivalent value. We offer no cash alternative for non-cash prizes and prizewinners must accept prizes in the form offered.
ii. All prizewinners will be notified that they have won a prize within ten days of the closing date of the Competition via telephone, email or in writing.
Prizes will be dispatched to the winners via an independent courier service, unless otherwise stated. We will not be liable for any prizes which are lost, delayed, or damaged in the post for reasons beyond our control.
b. Prizes will only be delivered to an address within South Africa. Should a prizewinner’s contact details change from what is captured by the website, it is their responsibility to notify us.
c. We reserve the right to request proof of a prizewinner’s identity in the form of an identity document or driver’s license and proof of address in the form of a utility bill. In the event that a prizewinner cannot provide us with proof of identity or address reasonably acceptable to us, we may withdraw the prize and select another prizewinner. This is done for authentication and security reasons.
d. All prizes are subject to availability, non-transferable and non-exchangeable. No cash will be awarded in lieu of that prize or part of it.
e. Any tax payable as a result of a prize being awarded or received will be the responsibility of the winner. Winners should seek independent financial advice prior to accepting a prize if this is a concern.
f. We make no representation or warranty in relation to prizes provided and to the fullest extent permitted by law we shall have no liability to you in relation to any prize, its fitness for purposes, merchantability or otherwise.
g. All stated prize values are at the supplier’s recommended retail price in Rands and are correct at the time of printing. We take no responsibility for any fluctuations in prize values. We may award cash prizes in the form of vouchers in the name of the prizewinner. Any other arrangement will be at our discretion.
h. No additional, further or other costs or expenses are included in any prize unless stated. For example, the costs of couriering the vouchers to the prize recipient will be for the account of the Promoter. Any such additional costs to be incurred by a prizewinner will be detailed to them when applicable, and it is up to their discretion to accept them or not, understanding that any failure to accept a charge may result in the prizewinner no longer having the prize being delivered to them.
i. Prizes awarded in the form of cash will only be deposited into a South African bank account. Proof of identity and validity of the bank account will be requested before the release of any cash prize.
j. Unclaimed Prizes
i. All prizes must be claimed within twenty-one (21) days of our notification of winning unless otherwise stated.
ii. We reserve the right to award prizes unclaimed after this period to alternative prize winners or not to award them at all.
iii. If you call to claim a prize from a “withheld/private number” line you must provide us with your contact details, otherwise we may be unable to contact you and you may, as a result, forfeit your prize.
k. Cash prizes will be paid within 10-15 working days of being notified and once the correct paperwork has been received. If applicable, a payment schedule may apply, which schedule will dictate how a cash prize award will be awarded in tranches over a set period of time.
5. Publicity and Personal Information
5.1 The Promoter collects personal information (“PI”) in order to conduct the Competitions and may, for this purpose, disclose such PI to third parties, including but not limited to agents, contractors, service providers and prize suppliers. Entry is conditional on providing this PI. The Promoter will also use and handle PI as outlined its Privacy Policy.
5.2 In addition to any use that may be outlined in the Promoter’s Privacy Policy, the Promoter may, unless otherwise advised, use the PI for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages via SMS or email or telephoning the entrant/voter. The Promoter’s Privacy Policy also contains information about how entrants/voters may opt out, access, update or correct their PI, how entrants/voters may complain about a breach of their PI or any other applicable law and how those complaints will be dealt with. All entries become the property of the Promoter. The Promoter will not disclose entrant’s PI to any entity outside of South Africa, other than to those providers as discussed below, and subject to these General Terms and Privacy Policy.
5.3 All entrants may have their details removed from our database by contacting the Promoter. If details are removed prior to the conclusion of the Competition and/or award of prize(s), entrants will however forfeit their right to claim any prizes.
5.4 It is a condition of your entry to our Competitions that we have the right to publicise, broadcast and communicate to the public the names, home towns and characters of entrants to our Competitions for the running of the Competitions and matters incidental to the Competition.
5.4 In particular, entrants consent to their entries to our Competitions being communicated to the public on our Website/s.
5.5 All entrants, and particularly prizewinners, may be required by us to participate in photo, recording, video and/or film session(s). In this regard, you agree that we shall have the right to use all the resulting publicity materials in any medium (including, without limitation, the internet) and in any manner we see fit, unless you advise us at the time of entering the Competition that you wish to retain your anonymity.
5.6 Entrants also acknowledge that publicity materials featuring them may be provided to our third party prize providers for the purposes of promoting their association with the Competition and awarding the relevant prizes.
5.7 No fees shall be payable by any entrant in relation to their entry in any Competition. Fees are applicable when voting in a Competition. See clause 3 above for more details on rates and charges for voting.
6. Receipt and Transmission of Data Messages
6.1 Data messages, including e-mail messages, sent by you to the Promoter will be considered to be received only when acknowledged or responded to.
6.2 Data messages sent by the Promoter to you will be regarded as received when the complete data message enters an information system designated or used for that purpose by the recipient and is capable of being retrieved and processed by the recipient.
6.3 The Promoter reserves the right not to respond to any e-mail or other data message which contains obscene, threatening, defamatory or otherwise illegal, unlawful or inappropriate content, and to take appropriate action against the sender of such e-mail or data message where necessary.
6.4 Whilst all reasonable care is always used by the Promoter, messages sent over the internet cannot be guaranteed to be completely secure as they can be intercepted, lost or corrupted. The Promoter is therefore not responsible for the accuracy of any message sent by email over the internet, whether from the Promoter to a user or from a user to the Promoter.
7. Photographs and Videos
7.1 Should any Competition require entrants to submit a photograph and/or video clip, as a part of entry into or participation and used in the Competition (collectively, “Photograph(s)”):
7.2 entrants warrant that they are the legal owner/rights-holder of the Photograph (and the contents therein) and that it may be submitted as part of their entry;
ii. entrants agree that we have the right to publish and communicate to the public the Photographs in any media including, but not limited to, online, at all times without restriction or limitation throughout the world and not only for the purposes of the Competition;
iii. entrants acknowledge that we may edit the Photographs in our sole discretion;
iv. entrants agree that we have the right to use entrants’ names, likenesses and other personal information in conjunction with the Photographs;
v. entrants agree not to bring against us any actions, suits, claims and demands in respect of defamation or any infringement or violation of any personal and/or property rights of any sort from our use of their Photographs;
vi. entrants unconditionally waive their right to seek or obtain an interdict to prevent or restrict our use of the Photographs; and
vii. a third party is unable to submit an entry on behalf of another person unless they have written consent, from at least one legal guardian.
8. Draws
8.1 Where any prize is awarded via a prize draw, prizewinners will be chosen at random from all qualifying entries within twenty-eight (28) days of the Competition closing date.
8.2 The Promoter makes use of a verification service to authenticate the legitimate and correct drawing of prizewinners, as required by relevant legislation.
8.3 If we become aware that the same person has been selected as a prizewinner more than once, we will draw another name.
9. Copyright
9.1 By entering our Competitions, all entrants:
i. assign to us all rights (including present and future copyright) in their entry and their publicity materials in all media (including, without limitation, the internet) and whether in existence now or created in the future;
ii. agree not to assert any moral rights in respect of their entry and the publicity materials (wherever and whenever such rights are recognised) against the Promoter, its assigns, licensees and successors in title;
iii. warrant to us that their entry is not in breach of the Promoter’s or any third party intellectual property rights and will not contain anything, which is defamatory, indecent, harassing or threatening and that they will indemnify us for any loss, damage or liability arising should this turn out not to be true. If relevant, we reserve the right, but not the obligation (and without limiting entrants’ warranty and indemnity as set out above), to screen, filter and/or monitor information provided by the entrant and to edit, refuse to distribute or remove the same; and
iv. warrant that they have the right, power and authority to grant the rights set out above and that they have obtained all consents and permissions necessary to grant us the same.
9.2 All rights in the name and title of the Competition and the format rights for the Competition are our sole property and we may exploit the same our absolute discretion.
9.3 All material, information, data, software, icons, policies, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, logos, trade-marks, designs, copyright and/or service marks (as well as the organisation and layout of the Website) of the Website and/or Competition, together with the underlying software code of the Website and/or Competition, (“the intellectual property”) are owned (or co-owned or licenced, as the case may be) by the Promoter, its members, associates and/or partners, whether directly or indirectly, and as such, are protected from infringement by domestic and international legislation and treaties.
9.4 Subject to the rights afforded to you in these General Terms or by separate written agreement between the Promoter and you, all rights to all intellectual property on the Website and related to a Competition are expressly reserved by the Promoter or the relevant intellectual property rights owner. You may not copy, download, print, modify, alter, publish, broadcast, distribute, sell or transfer any intellectual property, editorial content, graphics or other material on the Website, or related to the Competition, or the underlying software code whether in whole or in part, without the written consent of the Promoter first being granted, which consent may be refused at the discretion of the Promoter. No modification of any intellectual property or editorial content or graphics is permitted.
10. Tampering and other matters
If for any reason any Competition is not capable of running as planned as a result of any (including but not limited to) technical failures, unauthorised intervention, computer virus, mobile network failure, tampering, fraud or any other causes beyond our control which corrupt or affect the administration, security, fairness, integrity or proper conduct of a Competition, we reserve the right to cancel, terminate, modify or suspend the Competition and/or any draw/s or judging related to the Competition and/or to disqualify any individual who (whether directly or indirectly) causes (or has caused) the problem.
11. Termination of competition and User’s access to Website
11.1 The Promoter may vary the terms of, or terminate, a Competition at any time at its absolute discretion without liability to any contestant or other person, to the full extent permitted by applicable legislation. The Promoter will not award the prize if the Competition is terminated.
11.2 The Promoter reserves the right to terminate and cancel your account and use of the Website or involvement in any Competition if you breach any of these General Terms or the Promoter’s other applicable Rules or Policies, or for any other reason provided that the Promoter gives reasonable notice to you with written reasons for the cancellation.
11.3 If you wish to terminate your agreement with the General Terms and with the Promoter, you may do so by deregistering your account with the Website and discontinuing the use of the Website. However, no termination will affect any party’s rights to any payments or consideration lawfully due and payable to them by another party under these General Terms at the time of termination (e.g. no refunds of funds already paid for votes, and similar).
12. Decisions final
12.1 All our decisions relating to the Competition and/or redemption of the prizes are final. No discussions or correspondence with entrants or any other person relating to the Promoter’s decisions will be entertained.
12.2 Tiebreakers, disputes, conflicts, questions or concerns will be managed by us and, if required by law, by an independent adjudicator.
12.3 Where a Competition involves voting, the accuracy of the pooled results received and published by us will be deemed to be final and binding and no correspondence discussing this will be entertained.
12.4 Prizewinners are drawn by an independent and objective verification provider (“Verifier”), who performs this function in strict accordance with applicable laws and regulations. The Promoter has absolutely no influence on the drawing of prizewinners, or the actions association therewith, performed by the Verifier. As such, the Promoter will not engage with you on any dispute on the drawing process, as the Promoter is not the party conducting the draw and has no control over it.
13. Exclusion of Liability and Provision of Indemnities
13.1 The Website, including any intellectual property appearing therein, is provided “as is” and “as available”. The Promoter makes no representations or warranties, express or implied, including but not limited to warranties as to the accuracy, correctness or suitability of either the Website or the information contained in it.
13.2 All information or opinions of users or third parties made available on the Website in relation to any of the Competitions or otherwise, are those of the authors and not the Promoter. While the Promoter makes every reasonable effort to present such information accurately and reliably on the Website, it does not endorse, approve or certify such information, nor guarantee the accuracy or completeness of such information on the Website.
13.3 The use of the Website, entering or voting in any Competition may use the services or functions of third party providers (e.g. mobile network provider, Website manager, Website plug-ins) with the result that the Promoter will not be held liable to a user if the functions or services provided by them to the Promoter or user for use on the Website or in relation to any Competition malfunctions in its engagement with a user. Where possible, we request that any user who experiences such problems assist us with determining any mal-functionality, where users might be asked to produce evidence/proof of same.
13.4 The Promoter, its shareholders, employees and partners, accept no liability whatsoever for any loss, whether direct or indirect, consequential or arising from information made available on (or by means of) the Website and/or transactions or actions resulting therefrom, including entry or voting in any Competition.
13.5 The Promoter, its shareholders, employees, partners and affiliates, accept no liability whatsoever for any costs, expenses, fines or damages, including but not limited to direct or indirect loss or damages, including any economic loss, consequential loss, loss of profits or any form of punitive damages, resulting from the drawing and awarding of prizes, entering or voting in any Competition, and access to, or use of, the Website in any manner.
13.6 The Promoter takes reasonable security measures to ensure the safety and integrity of the Website and to exclude viruses, unlawful monitoring and/or access from the Website. However, the Promoter does not warrant or represent that your access to the Website will be uninterrupted or error free or that any information, data, content, software or other material accessible through the Website will be free of bugs, viruses, worms, trojan horses or other harmful components. The user’s access to and use of the Website remains solely at the user’s own risk.
13.7 The user indemnifies and holds harmless the Promoter, its shareholders, employees, and partners from any demand, action or application or other proceedings, including for attorneys’ fees and related costs such as tracing fees, made by any third party and arising out of or in connection with the user’s use of the Website or entering or voting in any Competition in any way.
13.8 The user agrees to indemnify, defend and hold the Promoter harmless from any direct or indirect liability, loss, claim and expense (including reasonable legal fees) related to the user’s breach of these General Terms or any of the Promoter’s other applicable Rules or Policies.
14. Prize Sponsors
At the time of entering any Competition you will be asked if you would like to be automatically opted-in to be added to the headline sponsor’s database, which you can accept or reject in your discretion If you choose to be added to their list, we will aim to keep the sponsor as relevant as possible to ensure that it adds value to you. For further information in this regard, please see our Privacy Policy. Once added to any sponsor database, that sponsor will be the relevant Data Controller/Responsible Party over such information, for which the Promoter will no longer hold any responsibility nor liability.
15. Dispute Resolution
15.1 Should any dispute, disagreement or claim arise between a user and the Promoter concerning use of the Website or any matter relating to a Competition, the parties shall endeavour to resolve the dispute amicably, by negotiation, and with the best interests of both parties in mind. Should the parties fail to resolve such dispute in the aforesaid manner or within such further period as the parties may agree to in their negotiation, it shall be resolved with the assistance of any applicable regulator, or finally, in accordance with the Rules of the Arbitration Foundation of Southern Africa by an arbitrator appointed by the Foundation.
15.2 The parties both agree that in no circumstance will either party publicize the dispute on any social media or other public platform. The parties understand that any publicity of this nature can cause serious damage to the other party, which damage may result in a financial claim.
16. General
16.1 For the purposes of formal service of any notices or documents to the Promoter, same may be sent to [email protected] whereas the service address for any user is deemed to be the information as submitted by you on the Website for this purpose.
16.2 The Promoter does not guarantee that the Website, or any portion thereof, will function on any particular hardware or device.
16.3 This document contains the entire agreement between the parties in relation to the subject matter hereof. Save as contemplated in clause 1 (c) above, no alteration, cancellation, variation of, or addition hereto will be of any force or effect unless reduced to writing and signed by all the parties to these General Terms or their duly authorised representatives.
16.4 No indulgence, leniency or extension of time granted by the Promoter shall constitute a waiver of any of the Promoter’s rights under these General Terms and, accordingly, the Promoter shall not be precluded, as a consequence of having granted such indulgence, from exercising any rights against the user which may have arisen in the past or which might arise in the future.
16.5 The headings to the paragraphs to the General Terms are inserted for reference purposes only and will not affect the interpretation of any of the provisions to which they relate.
16.6 The user’s access and/or use of the Website, any downloaded material from it and the operation and interpretation of these General Terms (including any entering or voting in a Competition pursuant thereto) shall be governed by and construed in accordance with the laws of South Africa only.
16.7 In the event of the user breaching these General Terms or any other of the Promoter’s applicable Rules or Policies, the user shall be liable for all legal costs (on the scale as between attorney and client) (including collection commission) which may be incurred by the Promoter in relation to, and as a consequence of, the breach.
16.8 Each sentence, paragraph, term, clause and provision of these General Terms and any portion thereof shall be considered severable and if, for any reason, any such sentence, paragraph, term, clause or provision is held to be invalid, contrary to, or in conflict with any applicable present or future law or regulation or in terms of a final, binding judgment issued by any court, it shall to that extent be deemed not to form part hereof and shall not impair the operation of, or have any effect upon such other sentence, paragraph, term, clause or provision hereof as may otherwise remain valid or intelligible, which shall continue to be given full force and effect and bind the parties hereto.
16.9 No term or condition of these General Terms is intended to breach any peremptory provisions of any consumer protection or other legislation and any regulations thereto (“Prohibited Provision”). Any breach of any such Prohibited Provision shall be governed by the provisions of clause 16.8 mutatis mutandis.
16.10 Should you have any complaints or queries, kindly address an e-mail to [email protected] advising the Promoter of same.
Updated: 5 May 2023
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