Help

To enter Cute Pet SA please follow these steps:

STEP 1 - Complete the entry form. Upload your pet’s details, their most flattering selfie, and tell us what makes them so adorable.

STEP 2 - Register an account. You now have access to our exciting new dashboard.

Voila! Your fur-baby is entered into the next month’s competition.

Cute Pet SA will contact you via email and SMS on the 1st day of the competition with instructions on how to vote and other important details.

No. You are not able to take part again.

No person or persons sharing the same residential address may win more than one (1) prize valued at R1,000 or greater in a six-month period. This six-month exclusion period includes our Voter’s Prize (if applicable) and applies to all our competitions, namely: Cute Baby SA, Cute Kid SA, Cute Pet SA, Super Cute SA, and Cute Couple SA.

Although checks are carried out by the promoter to ensure that previous winners are not actively taking part during this exclusion period, an entry belonging to a previous winner can be removed and/or disqualified at any stage of the competition.

No. You are not able to take part again.

No person or persons sharing the same residential address may win more than one (1) prize valued at R1,000 or greater in a six-month period. This six-month exclusion period includes our Voter’s Prize and applies to all our competitions, namely: Cute Baby SA, Cute Kid SA, Cute Pet SA, Super Cute SA, and Cute Couple SA.

Although checks are carried out by the promoter to ensure that previous winners are not actively taking part during this exclusion period, an entry belonging to a previous winner can be removed and/or disqualified at any stage of the competition.

Cute Pet SA gives away R18,000 at the end of each monthly competition. There are cash prizes for the Top 3 winners.

Cute Pet’s monthly competition winners are determined by the number of votes each pet receives.

First place gets R10,000 in cash. Second place wins R5,000 in cash. Third place receives R3,000 in cash.

Please note: Cash prizes will be paid into South African bank accounts only. Proof of your identity and the validity of your bank account are required before the release of any cash prize.

There are 3 ways to vote via SMS.

Send your unique voting ID to 42037 for five (5) votes (Cost R2.00; R0.40/vote).

Example: pa201234 to 42037

Send your unique voting ID to 38636 for forty (40) votes (Cost R10.00; R0.25/vote).

Example: pa201234 to 38636

Send your unique voting ID to 42033 for one hundred and fifty (150) votes (Cost R30.00; R0.20/vote).

Example: pa201234 to 42033

Please note: The 3 short-codes used to vote via SMS in Cute Pet SA, i.e., 42037, 38636, and 42033 are managed by our short-code provider. When you vote via 42037, 38636, and 42033, your mobile network provider will charge you accordingly, then deliver confirmation to our short-code provider. Cute Pet SA then sends you a “thank-you” SMS confirming receipt of your votes.

Free and bundled SMS do not apply. Errors will be billed and cannot be reversed. Do not include any extra characters, words or phrases. Please ensure you get bill payer's permission. SMS voting available subject to your mobile phone settings, contract limits and monthly limits may apply. The promoters support and encourage responsible voting.

SMS voting is not available on FNB Connect.

There are 3 ways to vote via credit card.

Select the pet you wish to vote for and navigate to their unique link. In the 'How to Vote' box click on Purchase > Debit / Credit Card.

Select your preferred voting bundle option:

A 250-vote bundle option (Cost R50.00; R0.20/vote).

A 1250-vote bundle option (Cost R200.00; R0.16/vote).

A 5000-vote bundle option (Cost R500.00; R0.10/vote).

Please note: All credit card payments are processed securely via Peach Payments. You will not receive SMS notifications of successful credit card votes. However, entrants can check and monitor all votes received using our interactive dashboard, provided they have registered and are logged in when the transaction was done.

There are 3 ways to vote via Zapper.

Download the Zapper app to your mobile phone. Now follow the Zapper instructions to add a bank card to the app.

Select the pet you wish to vote for and navigate to their unique link. In the 'How to Vote' box click on Purchase > Zapper.

Select your preferred voting bundle option:

A 250-vote bundle option (Cost R50.00; R0.20/vote).

A 1250-vote bundle option (Cost R200.00; R0.16/vote).

A 5000-vote bundle option (Cost R500.00; R0.10/vote).

Now press the QR code. You will then be redirected to the Zapper app to complete your transaction.

Please note: Zapper voting is only available on mobile devices. You will not receive SMS notifications of successful Zapper votes. However, entrants can check and monitor all votes received using our interactive dashboard, provided they have registered and are logged in when the transaction was done.

Please don't share the QR code as each transaction will need to follow the above steps to ensure the votes are allocated correctly.

There are 3 ways to vote via PayPal.

Select the pet you wish to vote for and navigate to their unique link. In the 'How to Vote' box click on Purchase > PayPal.

Select your preferred voting bundle option:

A 250-vote bundle option (Cost USD3.99; USD0.02/vote).

A 1250-vote bundle option (Cost USD12.99; USD0.01/vote).

A 5000-vote bundle option (Cost USD34.99; USD0.01/vote).

Please note: PayPal transactions are charged in US Dollars. Exchange rates and transaction fees will apply to other foreign currencies (i.e., ZAR, GBP, EUR etc.).

You will not receive SMS notifications of successful PayPal votes. However, entrants can check and monitor all votes received using our interactive dashboard, provided they have registered and are logged in when the transaction was done.

Ensure you sign-in to your Cute Pet SA account. Or create an account if you have not already done so.

You will need to activate your mobile number via an OTP (One Time Pin) if you haven't already done so. Select the pet you wish to vote for and navigate to their unique link. In the 'Vote' box click on Free Votes. Then click on 'Vote Now'.

Daily FREE votes will be applied to your selected entrant.

Parents of pet participants are encouraged to invite friends, family, and colleagues to vote daily for FREE. They don’t have to enter the competition or even know the pet to cast a vote for the pet-pal they feel is the cutest of them all.

Cute Pet SA provides a number of bonus codes throughout the competition which can be redeemed for FREE votes.

To redeem a Bonus Code, sign-in to your account, navigate to the pet-pal you want to vote for, select 'Vote' and 'Redeem Bonus' , then paste or type the bonus code (as it appears) into the box and click 'Apply'. The bonus votes will be automatically assigned to your selected pet.

You will only be able to use a Bonus Code once. You can pass them on to friends and family who also have an account but we limit the amount that can be applied to each entry.

Please note if the message displays 'Bonus Code Depleted' it means that the maximum number of bonus codes in use have been applied or the maximum number per entrant (usually 10) has been used up.

Yes! You can vote for your own pet as many times as you wish, using not more than 2 registered accounts.

Keep in mind though that the point is not how many votes you cast for your own pet, but to share the experience with others.

Remember that there are free votes available for all account users, so the more time you spend spreading the message to friends, family, and colleagues, the more votes your pet is likely to receive. So, rather focus on getting your fur-pals profile out there via email, WhatsApp, and social media, etc.

Cute Pet SA supports and encourages responsible voting.

Cute Pet SA has a number of systems in place to expose voter fraud. If your intention is to create a number of verified accounts and vote for your entry then please be aware that your entry will be flagged and removed from the competition.

If you receive an SMS response message saying ‘Oops, we didn’t recognise the entrant you are voting for or you are voting incorrectly. Please refer to cutepet.co.za. Errors will be billed’, this means you are voting incorrectly.

Ensure you vote in the correct format, as below:

For five (5) vote, type the unique voting ID number and send message to 42037. (Eg: pa1201234 to 42037) (Cost R2.00)

For forty (40) votes, type the unique voting ID number and send message to 38636. (Eg: pa1201234 to 38636) (Cost R10.00)

For one hundred & fifty (150) votes, type the unique voting ID number and send message to 42033. (Eg: pa1201234 to 42133) (Cost R30.00)

Some common problems that can result in error messages include:

Adding a space(s) first before entering your unique voting ID (sometimes this happens when you copy and paste).

Adding extra characters, words, or phrases.

Using an invalid voting ID or using a unique voting ID from one of our other competitions.

Because it is not obvious that you have inadvertently included a space or spaces when viewing your mobile phone screen, it is better to start a new SMS message when submitting your unique voting ID.

SMS voting is not available on FNB Connect.

Please note that errors will be billed and cannot be reversed. Cute Pet SA will do it's best to manually allocate these votes to the correct entrant throughout the competition. However, the responsibiity remains with the voter to vote in the correct format.

Unfortunately due to the fact there are so many networks, contracts and mobile makes, we simply aren't able to troubleshoot every SMS query. Your network will be able to advise you accordingly.

We have outlined four the most common reasons you might not have received an SMS reply message after voting;

Reason 1 - You are messaging to the incorrect short code. Please use either 42037 (Costs R2); 38636 (costs R10) or 42033 (costs R30)

Reason 2 - Ensure network coverage, phone settings and your specific contract allows for using Premium Rated Short Message Services (PRSMS). Search Google 'activate premium SMS service on my mobile device' for more details.

Reason 3 - Insufficient credit or message not sent. Ensure you are topped up with prepaid airtime (not data or SMS bundles). Some contracts may restrict access to PRSMS without using prepaid airtime.

Reason 4 - Network and/or Contract limits. If you have previously voted and received response SMS confirmations and now you're not receiving them then it is likely that your network or contract has a limit on how many premium rate SMS’s you can send during a month. Adjust your limit on your phone: Vodacom *135# MTN *136*5# Telkom dial 180.

Please remember that, SMS voting is not available on the FNB Connect network. Free and bundled SMS packages do not apply. All votes cast by SMS will receive an SMS response message from Cute Pet SA confirming receipt and confirming the number of votes cast. All votes are updated on our website at least 12 hours later and it can take up to 30 minutes to receive a response message.

To find your pet’s photo on the Cute Pet SA website you can either:

Use the search function on the current competition page https://www.cutepet.co.za

OR If you have logged into your dashboard, click on the 3 dots on your pet's profile image, then select 'Profile'. You will be taken to your pet's profile page.

Yes! Sign-in to your account, click on 'My Profile', select your pet's entry and you can now upload an alternative photo, edit a photo you have previously uploaded or ammend your pet's description.

All photos are subject to review by our team, allow up to 24 hours for the photo to be approved and displayed on your pet’s profile. You may need to refresh your browser or clear your internet history to view the updated photo.

If you have previously shared your Cute Pet profile’s unique URL on Facebook and wish to share it again once the new image is uploaded, please navigate to https://developers.facebook.com/tools/debug/sharing/. Paste your Cute Pet profile’s unique URL here. Click on Debug and then on Scrape Again. You should now be able to share your Cute Pet profile’s unique URL on Facebook complete with the updated image.

When you first created your Cute Pet SA account and entered your pet into our monthly competition, you would have received an account activation email with your password, which is required to access your account. Your username is the email address you used when creating your account and entering your pet into the Cute Pet SA competition.

If you have forgotten your password or did not receive the account activation email, please navigate to our account tab and click on Forgotten Password. Now check your email inbox (including the spam folder) for our newly sent account activation email and follow the instructions therein to access your Cute Pet SA account.

To view the number of votes, your voting report and voting breakdown please login to your dashboard.

To view the votes cast by YOUR ACCOUNT.

Select votes from your dashboard.

Votes shown on your dashboard are the votes received since activating your account.

Note that any paid-for votes cast when not logged will not show here.

To view the ALL votes cast by EVERYBODY

Login and hover over the 3 dots on your pet's profile.

Click on Voting report.

Click on Download all Votes' to download a XLS spreadsheet.

Please note the votes can take up to 12 hours to reflect.

The competition includes 2 eliminations rounds during each monthly competition. Dates differ each month, check out 'Important Information' on your pet's profile for details. We suggest that you, your friends, family, and connections do not vote on an elimination day, until you have been notified of the outcome.

Entries are removed from the Cute Pet SA site after each elimination round. Please check your pet's status via your dashboard as it will indicate if they are 'ACTIVE' or 'ELIMINATED'. Please don’t continue to vote for your pet or encourage others to vote for your pet if 'ELIMINATED' as these votes will not be counted but may still be charged for.

Voting criteria is set for each elimination round, for example, only pets not actively taking part will be eliminate during the 1st elimination round. Entrants will be notified via SMS if their pet has successfully made it through an elimination round. All votes received are carried through to the next elimination round and right up until voting draws to a close at the end of the month. 
 

The Top 3 winners of each month’s Cute Pet SA competition are announced on the 5th day of the following month or on the next working day if the 5th day falls on a weekend or a public holiday. The Top 3 winners will be announced by 2pm on the day. The announcement will be broadcast on our Cute Pet SA winners page and via our Facebook page.

Cute Pet SA will also contact the Top 3 winners directly via email within 24 hours of the announcement.

Cute Pet SA is run by Cutify Media & Marketing (Pty) Ltd who has been running the Cute Pet SA competition for 7 years.

Entry to the competition is free and you don’t have to vote if you don’t want to. We don't sell your data to 3rd parties.

Cutify Media & Marketing adheres to a Code of Conduct as set out by the Wireless Application Services Providers’ Association (WASPA).

We have numerous checks in place to monitor potential fraud during the competititon and conduct a full audit once the competition has ended. Any attempts to rig the competition in violation of the competition T&CS or rules will result in instant removal of the offender(s) or the re-awarding of prizes.

We believe in being open, honest and transparent and present all voting data via your dashboard. We aim to resolve all voting issues or queries timeously.

Our Cute Baby competition has been running since October 2014 with Cute Kid SA launching in 2015. Cute Pet SA was launched in 2016. We launched Cute Couple SA in 2017 and Super Cute SA in 2018, both of which are annual competitions.

You can also check out our Facebook pages for each – Cute Baby, Cute Kid, Cute Pet, Cute Couple and Super Cute.

We wish to remind the South African public to be extremely wary of copycat sites operating similar competitions in South Africa. Some of these competitions are fraudulent and there are no prize payouts.

To remove your pet from the Cute Pet SA competition please log in to your dashboard. Click on the 3 dots on the pet you wish to remove. Select 'Delete'. Your pet will be removed from the competition. Please note that your pet can not be resinstated if deleted.

To remove your account with Cute Pet SA please contact us with your details and a member of our team will remove your account.

The Account Activation Procedure

Once an account has been created we will send an activation email along with a temporary password. Please click on the link within the email to activate your account. It is recommended to change your password to something more memorable once you have logged in.

For security reasons you are required to click on the link within the activation email with 72 hours. Note that replying with your email address to this activation email will not work. You need to click on the text ' Confirm my email address'.

LOGIN ISSUES

If you have not clicked on the activation link please check your email, including promotional folders and spam for this email and follow the instructions.

If you have not clicked on the activation email within 72 hours you will need to complete the online form on our contact page. A member of our team will authenticate your account and reset your password. Please watch out for an email with a temporary password.

If you have the correct email address and password and are still having issues please ensure that you haven't included a space first (or last) when inputting your email address or password. Also ensure that you don't copy and paste your email address and password into the relevent fields. Some browsers may put special unseen characters when you paste. It's best to manually type your details into the relevent fields.

PASSWORD ISSUES

If you have forgotten your password please click on 'forgot password' at the login page. You will be sent a new temporary password via email. Please check promotional folders and spam.

If you still dont receive a temporary password via email within 15 minutes then please complete the online form on our contact page. We may need to authenticate your email. Alternatively it may mean your email address does not exist on our database. Please ensure you are using the correct email address.

MOBILE AUTHENTICATION / OTP (ONE TIME PIN) ISSUES

To apply free daily votes you will be required to authenticate your mobile number by inputting an OTP once you have loggin into your dashboard.

If your mobile number is incorrect you won't be able to change it yourself. Please complete the online form on our contact page and request the change. Please provide the old mobile and the new mobile number. Our team will perform some security checks and change the mobile number for you. You can then proceed with the OTP verification process.

Please note that the accounts can only be created by those with South African mobile numbers as the OTP process only works with a South African mobile number.

Cute Pet SA has adopted a zero tolerance to breaches of our rules and terms and conditions.

If our system or our regular audit checks identifies your entry as receiving votes in a fraudulent manner, unnatural manner or in a method that is deemed to sway the results unfairly then your entry will be instantly removed, your details recorded and blacklisted. Our team will also conduct checks on all accounts that have voted for your entry and these accounts may also be removed, details recorded and backlisted.

It is important to note that you can not use the email + password (accounts) of others to vote multiple times. Doing so will seriously jeopardise your entry in our competition. Doing so goes against the spirit and fairness of our competition. 1 individual may register a maximum of 2 accounts with Cute Pet SA.

Please take note of the following relevent sections of our terms & conditions:

2.3 Voting via Premium SMS, daily free votes, and bonus codes (via a registered account) is only open to those who reside in South Africa.

2.7 It will be the sole decision of the Promoter as to whether any elibility requirement has or has not been met and may require evidence or confirmation of certain information from entrants before awarding prizes.

3.7 Multiple Entries: Unless otherwise permitted pursuant to any terms, no person may enter any Competition more than once and persons may not enter or participate as part of a syndicate or on behalf of any other person, syndicate, group, society or company.

3.9 Retrospective Effect: Where an entrant or prizewinner has been found to be in breach of any of the terms and conditions of a Competition and, in particular, where a person is in breach of the entry restrictions, we may nevertheless still enforce our right to disqualify that person and require the return or reimbursement to us of any prize, even where a prize has already been awarded and/or actually provided to the entrant or prizewinner in question.

3.10 Extreme Voting: The Promoter defines extreme voting as excessive use of one primary voting method during the competitions (free or paid-for) from one user and/or one source, in a short space of time. You may not register or login or vote on behalf of someone else. Votes received from an AI source and/or disposable emails are strictly prohibited. The Promoter reserves the right to remove and/or disqualify any entrant and/or vote if extreme voting has occurred.

12.1 All our decisions relating to the Competition and/or redemption of the prizes are final. No discussions or correspondence with entrants or any other person relating to the Promoter's decisions will be entertained.

It is not our intention to penalise a pet-pawticipant and all are subject to the same rules. This is a system process. The threshold is made known to all entrants and is to secure the legitimacy of the competition and to ensure our team can monitor and take action against fraudulent voting. Our competition takes place over a 1-month period and is designed to be a fun and interactive competition.

In order for our competition to be fair and give pet-pawticipants an equal opportunity to take part; those with 50,000+ votes will be paused until the last 14 days of the competition. The paused pawticipant will be made active 14 days before the end of the competition and participate without any further restrictions.

You may see some paused with more than than these votes and it may seem unfair and this is explained by way of an example below;

If an entry has 49,000 votes and purchase a bulk vote bundle of 5,000 votes the pawticipant would then be paused with 54,000 votes.

It is entirely possible to purchase a 5,000 vote bundle when there is a Triple Whammy bonus day and the pawticipant would then be paused with 64,000 votes (49,000 + (5,000 x 3) = 64,000 ).

Vote bundles are purchased in R50, R200 and R500 increments, it's impossible to 'give change' or take part payments.